What is a case manager at a personal injury law firm? A case manager is typically a secretary without any special professional degrees. Our firm does not have them. Our clients talk to lawyers on their case. The big box law firms out of Orlando and Tampa may use case managers. Who would you want on the phone? Your lawyer or a secretary? Howell & Thornhill has lawyers who talk to their clients. When considering a law firm, talk to former clients. Did they talk to the lawyer? Did they meet with the lawyer? Do the google reviews have the name of the lawyer who helped the client? Know what you are getting.